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/*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `canned_responses` -- LOCK TABLES `canned_responses` WRITE; /*!40000 ALTER TABLE `canned_responses` DISABLE KEYS */; INSERT INTO `canned_responses` VALUES (1,NULL,NULL,'Welcome Message','#welcome','Thank you for contacting our support team!\n\nWe have received your request and will get back to you as soon as possible. Our team is committed to providing you with the best assistance.\n\nIn the meantime, you may find helpful resources in our Knowledge Base.\n\nBest regards,\nSupport Team',1,0,'2026-02-07 12:57:35','2026-02-07 12:57:35'),(2,NULL,NULL,'Request More Information','#moreinfo','Thank you for your message.\n\nTo better assist you, could you please provide us with the following additional information:\n\n1. [Specific information needed]\n2. [Additional details]\n3. [Any relevant screenshots or error messages]\n\nThis will help us investigate and resolve your issue more quickly.\n\nBest regards,\nSupport Team',1,0,'2026-02-07 12:57:35','2026-02-07 12:57:35'),(3,NULL,NULL,'Issue Resolved','#resolved','Great news! The issue you reported has been resolved.\n\nPlease verify that everything is working correctly on your end. If you encounter any further issues or have additional questions, don\'t hesitate to reach out.\n\nWe appreciate your patience and understanding.\n\nBest regards,\nSupport Team',1,0,'2026-02-07 12:57:35','2026-02-07 12:57:35'),(4,NULL,NULL,'Closing Inactive Ticket','#closing','We haven\'t heard back from you regarding this ticket.\n\nAs we haven\'t received a response, we will be closing this ticket. If you still need assistance, please feel free to open a new ticket or reply to this one to reopen it.\n\nThank you for choosing us!\n\nBest regards,\nSupport Team',1,0,'2026-02-07 12:57:35','2026-02-07 12:57:35'),(5,1,NULL,'Clear Cache Instructions','#clearcache','Please try clearing your browser cache and cookies:\n\n1. Press Ctrl + Shift + Delete (Cmd + Shift + Delete on Mac)\n2. Select \'All time\' for the time range\n3. Check \'Cached images and files\' and \'Cookies\'\n4. Click \'Clear data\'\n5. Refresh the page and try again\n\nIf the issue persists, please let us know.\n\nBest regards,\nSupport Team',1,0,'2026-02-07 12:57:35','2026-02-07 12:57:35'),(6,1,NULL,'Server Under Maintenance','#maintenance','Your server is currently undergoing scheduled maintenance.\n\nExpected completion time: [TIME]\n\nWe apologize for any inconvenience this may cause. Your services will be restored as soon as the maintenance is complete.\n\nThank you for your patience.\n\nBest regards,\nSupport Team',1,0,'2026-02-07 12:57:35','2026-02-07 12:57:35'),(7,2,NULL,'Payment Received','#paymentok','Thank you for your payment!\n\nWe have successfully received your payment and your invoice has been marked as paid. Your services are now active.\n\nYou can view your receipt in your client area under Billing > Invoices.\n\nIf you have any questions, please don\'t hesitate to ask.\n\nBest regards,\nBilling Team',1,0,'2026-02-07 12:57:35','2026-02-07 12:57:35'),(8,2,NULL,'Refund Processed','#refund','Your refund has been processed successfully.\n\nRefund Amount: [AMOUNT]\nRefund Method: [METHOD]\nExpected Arrival: 5-10 business days\n\nPlease note that the exact timing depends on your payment provider.\n\nIf you don\'t see the refund within 10 business days, please contact us.\n\nBest regards,\nBilling Team',1,0,'2026-02-07 12:57:35','2026-02-07 12:57:35'),(9,4,NULL,'DNS Propagation','#dnsprop','Your DNS changes have been submitted successfully.\n\nPlease note that DNS changes can take up to 24-48 hours to fully propagate worldwide. During this time, you may see inconsistent results.\n\nYou can check the propagation status at: https://dnschecker.org\n\nIf you\'re still experiencing issues after 48 hours, please let us know.\n\nBest regards,\nSupport Team',1,0,'2026-02-07 12:57:35','2026-02-07 12:57:35'),(10,4,NULL,'Domain Transfer EPP Code','#epp','To transfer your domain, you will need an EPP/Authorization code from your current registrar.\n\nHere\'s how to proceed:\n1. Contact your current registrar to unlock the domain\n2. Request the EPP/Authorization code\n3. Ensure your WHOIS email is accessible\n4. Initiate the transfer with the code provided\n\nThe transfer typically takes 5-7 days to complete.\n\nBest regards,\nSupport Team',1,0,'2026-02-07 12:57:35','2026-02-07 12:57:35'); /*!40000 ALTER TABLE `canned_responses` ENABLE KEYS */; UNLOCK TABLES; -- -- Table structure for table `capability_overrides` -- DROP TABLE IF EXISTS `capability_overrides`; /*!40101 SET @saved_cs_client = @@character_set_client */; /*!40101 SET character_set_client = utf8mb4 */; CREATE TABLE `capability_overrides` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `feature_name` varchar(255) NOT NULL, `is_enabled` tinyint(1) NOT NULL DEFAULT 1, `override_token` varchar(255) DEFAULT NULL, `created_at` timestamp NULL DEFAULT NULL, `updated_at` timestamp NULL DEFAULT NULL, PRIMARY KEY (`id`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; /*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `capability_overrides` -- LOCK TABLES `capability_overrides` WRITE; 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@@character_set_client */; /*!40101 SET character_set_client = utf8mb4 */; CREATE TABLE `cron_jobs` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `name` varchar(255) NOT NULL, `alias` varchar(255) NOT NULL, `action` text DEFAULT NULL, `url` varchar(255) DEFAULT NULL, `cron_schedule_id` bigint(20) unsigned NOT NULL DEFAULT 0, `next_run` timestamp NULL DEFAULT NULL, `last_run` timestamp NULL DEFAULT NULL, `is_running` tinyint(1) NOT NULL DEFAULT 1, `is_default` tinyint(1) NOT NULL DEFAULT 1, `created_at` timestamp NULL DEFAULT NULL, `updated_at` timestamp NULL DEFAULT NULL, `description` text DEFAULT NULL, `category` varchar(50) NOT NULL DEFAULT 'custom', `priority` tinyint(3) unsigned NOT NULL DEFAULT 3, `success_count` int(10) unsigned NOT NULL DEFAULT 0, `failure_count` int(10) unsigned NOT NULL DEFAULT 0, `last_error` text DEFAULT NULL, `last_error_at` timestamp NULL DEFAULT NULL, `avg_duration` int(10) unsigned NOT NULL DEFAULT 0, `depends_on` longtext CHARACTER SET utf8mb4 COLLATE utf8mb4_bin DEFAULT NULL, `execution_group` varchar(255) DEFAULT NULL, `max_retries` tinyint(3) unsigned NOT NULL DEFAULT 3, `retry_count` tinyint(3) unsigned NOT NULL DEFAULT 0, `retry_delay` int(10) unsigned NOT NULL DEFAULT 60, `timeout` int(10) unsigned NOT NULL DEFAULT 300, `locked_at` timestamp NULL DEFAULT NULL, `locked_by` varchar(255) DEFAULT NULL, PRIMARY KEY (`id`), KEY `cron_jobs_category_index` (`category`), KEY `cron_jobs_priority_index` (`priority`), KEY `cron_jobs_is_running_next_run_index` (`is_running`,`next_run`) ) ENGINE=InnoDB AUTO_INCREMENT=24 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; /*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `cron_jobs` -- LOCK TABLES `cron_jobs` WRITE; /*!40000 ALTER TABLE `cron_jobs` DISABLE KEYS */; INSERT INTO `cron_jobs` VALUES (1,'Invoice Generate','invoice_generate','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"invoiceGenerate\"]',NULL,5,'2026-02-25 20:59:03','2026-02-25 19:59:03',1,1,'2025-12-19 15:45:03','2026-02-25 19:59:03','Generates renewal invoices for hosting and domain services based on billing settings.','billing',1,9,0,NULL,NULL,1,NULL,'billing_core',3,0,60,300,NULL,NULL),(2,'Process Auto-Billing','auto_billing','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"processAutoBilling\"]',NULL,8,'2026-02-26 18:59:03','2026-02-25 18:59:03',1,1,'2025-12-19 15:45:03','2026-02-25 18:59:03','Automatically charges due invoices using stored payment methods.','billing',1,8,0,NULL,NULL,5,NULL,'billing_core',3,0,60,300,NULL,NULL),(3,'Add Late Fee','add_late_fee','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"addLateFee\"]',NULL,8,'2026-02-26 18:59:04','2026-02-25 18:59:04',1,1,'2025-12-19 15:45:03','2026-02-25 18:59:04','Adds late fees to overdue invoices based on billing settings.','billing',2,8,0,NULL,NULL,0,'[1]',NULL,3,0,60,300,NULL,NULL),(4,'Unpaid Invoice Reminder','unpaid_invoice_reminder','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"unpaidInvoiceReminder\"]',NULL,8,'2026-02-26 18:59:04','2026-02-25 18:59:04',1,1,'2025-12-19 15:45:03','2026-02-25 18:59:04','Sends payment reminder emails before invoice due date.','notifications',2,8,0,NULL,NULL,0,NULL,'billing_reminders',3,0,60,300,NULL,NULL),(5,'First Overdue Reminder','first_overdue_reminder','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"firstOverdueReminder\"]',NULL,8,'2026-02-26 18:59:04','2026-02-25 18:59:04',1,1,'2025-12-19 15:45:03','2026-02-25 18:59:04','Sends first overdue notification after invoice due date.','notifications',2,8,0,NULL,NULL,0,NULL,'overdue_reminders',3,0,60,300,NULL,NULL),(6,'Second Overdue Reminder','second_overdue_reminder','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"secondOverdueReminder\"]',NULL,8,'2026-02-26 18:59:04','2026-02-25 18:59:04',1,1,'2025-12-19 15:45:03','2026-02-25 18:59:04','Sends second overdue notification for outstanding invoices.','notifications',2,8,0,NULL,NULL,0,'[5]','overdue_reminders',3,0,60,300,NULL,NULL),(7,'Third Overdue Reminder','third_overdue_reminder','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"thirdOverdueReminder\"]',NULL,8,'2026-02-26 18:59:04','2026-02-25 18:59:04',1,1,'2025-12-19 15:45:04','2026-02-25 18:59:04','Sends final overdue notification before service suspension.','notifications',2,8,0,NULL,NULL,0,'[6]','overdue_reminders',3,0,60,300,NULL,NULL),(8,'Domain Expiry Reminders','domain_expiry_reminders','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"domainExpiryReminders\"]',NULL,8,'2026-02-26 18:59:04','2026-02-25 18:59:04',1,1,'2025-12-19 15:45:04','2026-02-25 18:59:04','Sends domain expiry reminders at 30, 14, 7, 3, and 1 days before expiry.','notifications',2,8,0,NULL,NULL,1,NULL,'billing_reminders',3,0,60,300,NULL,NULL),(9,'Service Expiry Reminders','service_expiry_reminders','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"serviceExpiryReminders\"]',NULL,8,'2026-02-26 18:59:04','2026-02-25 18:59:04',1,1,'2025-12-19 15:45:04','2026-02-25 18:59:04','Sends hosting service expiry reminders at 14, 7, 3, and 1 days before expiry.','notifications',2,8,0,NULL,NULL,1,'[1]','billing_reminders',3,0,60,300,NULL,NULL),(10,'Auto Suspend Services','auto_suspend_services','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"autoSuspendServices\"]',NULL,5,'2026-02-25 20:59:03','2026-02-25 19:59:03',1,1,'2025-12-19 15:45:04','2026-02-25 19:59:03','Automatically suspends services with unpaid invoices past grace period.','services',1,9,0,NULL,NULL,844,'[1]','service_management',3,0,60,300,NULL,NULL),(11,'Auto Terminate Services','auto_terminate_services','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"autoTerminateServices\"]',NULL,8,'2026-02-26 18:59:03','2026-02-25 18:59:03',1,1,'2025-12-19 15:45:04','2026-02-25 18:59:03','Terminates services that have been suspended for too long.','services',1,8,0,NULL,NULL,0,'[10]','service_management',3,0,60,300,NULL,NULL),(12,'Process Cancellation Requests','process_cancellation_requests','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"processCancellationRequests\"]',NULL,5,'2026-02-25 21:00:06','2026-02-25 20:00:06',1,1,'2025-12-19 15:45:04','2026-02-25 20:00:06','Processes approved immediate and end-of-billing cancellation requests.','services',1,9,0,NULL,NULL,3,NULL,'service_management',3,0,60,300,NULL,NULL),(13,'Retry Failed Module Operations','retry_failed_module_operations','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"retryFailedModuleOperations\"]',NULL,3,'2026-02-25 21:01:05','2026-02-25 20:46:05',1,1,'2025-12-19 15:45:04','2026-02-25 20:46:05','Retries failed provisioning, suspension, and termination operations.','services',1,18,0,NULL,NULL,0,NULL,'maintenance',3,0,60,300,NULL,NULL),(14,'Auto Approve Affiliate Commissions','auto_approve_affiliate_commissions','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"autoApproveAffiliateCommissions\"]',NULL,8,'2026-02-26 19:00:04','2026-02-25 19:00:04',1,1,'2025-12-19 15:45:04','2026-02-25 19:00:04','Auto-approves pending affiliate commissions after the approval period.','affiliate',3,8,0,NULL,NULL,2,NULL,NULL,3,0,60,300,NULL,NULL),(15,'Auto Close Tickets','auto_close_tickets','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"autoCloseTickets\"]',NULL,5,'2026-02-25 21:00:06','2026-02-25 20:00:06',1,1,'2025-12-19 15:45:04','2026-02-25 20:00:06','Automatically closes resolved tickets after configured days of inactivity.','support',2,9,0,NULL,NULL,2,NULL,'support_tickets',3,0,60,300,NULL,NULL),(16,'Ticket Escalation','ticket_escalation','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"ticketEscalation\"]',NULL,3,'2026-02-25 21:01:05','2026-02-25 20:46:05',1,1,'2025-12-19 15:45:04','2026-02-25 20:46:05','Escalates tickets based on SLA breach and priority rules.','support',1,18,0,NULL,NULL,912,NULL,'support_tickets',3,0,60,300,NULL,NULL),(17,'SLA Breach Alert','sla_breach_alert','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"slaBreachAlert\"]',NULL,3,'2026-02-25 21:01:05','2026-02-25 20:46:05',1,1,'2025-12-19 15:45:04','2026-02-25 20:46:05','Sends alerts to admins when tickets are about to breach SLA.','support',1,15,0,NULL,NULL,4,NULL,'support_tickets',3,0,60,300,NULL,NULL),(18,'Stale Ticket Reminder','stale_ticket_reminder','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"staleTicketReminder\"]',NULL,5,'2026-02-22 08:31:46','2026-02-22 07:31:46',1,1,'2025-12-19 15:45:04','2026-02-25 20:53:04','Reminds agents about tickets waiting for response.','support',2,7,0,NULL,NULL,0,NULL,'support_tickets',3,0,60,300,'2026-02-25 20:53:04','cron_699f8b6044b427.51479025'),(19,'Ticket Feedback Request','ticket_feedback_request','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"ticketFeedbackRequest\"]',NULL,8,'2026-02-26 19:00:04','2026-02-25 19:00:04',1,1,'2025-12-19 15:45:04','2026-02-25 19:00:04','Sends satisfaction survey requests after ticket resolution.','support',3,8,0,NULL,NULL,1,NULL,'support_tickets',3,0,60,300,NULL,NULL),(20,'Remove Abandoned Shopping Carts','remove_shopping_carts','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"removeShoppingCarts\"]',NULL,5,'2026-02-25 21:00:06','2026-02-25 20:00:06',1,1,'2025-12-19 15:45:04','2026-02-25 20:00:06','Removes guest shopping carts older than 3 hours.','maintenance',3,10,0,NULL,NULL,1,NULL,'maintenance',3,0,60,300,NULL,NULL),(21,'Domain WHOIS Sync','domain_whois_sync','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"domainWhoisSync\"]',NULL,8,'2026-02-26 19:00:04','2026-02-25 19:00:04',1,1,'2025-12-19 15:45:04','2026-02-25 19:00:04','Syncs domain status and expiry dates from registrars.','maintenance',3,8,0,NULL,NULL,1,NULL,'maintenance',3,0,60,300,NULL,NULL),(22,'Update Exchange Rates','update_exchange_rates','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"updateExchangeRates\"]',NULL,8,'2026-02-26 19:00:05','2026-02-25 19:00:05',1,1,'2025-12-24 04:40:58','2026-02-25 19:00:05','Updates currency exchange rates from external API.','maintenance',3,10,0,NULL,NULL,307,NULL,NULL,3,0,60,300,NULL,NULL),(23,'Backup Database','backup_database','[\"App\\\\Http\\\\Controllers\\\\CronController\",\"backupDatabase\"]',NULL,8,'2026-02-26 19:00:06','2026-02-25 19:00:06',1,1,'2025-12-24 04:40:58','2026-02-25 19:00:06','Backs up the SQL database to storage.','maintenance',3,8,0,NULL,NULL,610,NULL,NULL,3,0,60,300,NULL,NULL); /*!40000 ALTER TABLE `cron_jobs` ENABLE KEYS */; UNLOCK TABLES; -- -- Table structure for table `cron_schedules` -- DROP TABLE IF EXISTS `cron_schedules`; /*!40101 SET @saved_cs_client = @@character_set_client */; /*!40101 SET character_set_client = utf8mb4 */; CREATE TABLE `cron_schedules` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `name` varchar(40) DEFAULT NULL, `interval` int(11) NOT NULL DEFAULT 0, `status` tinyint(1) NOT NULL DEFAULT 1, `created_at` timestamp NULL DEFAULT NULL, `updated_at` timestamp NULL DEFAULT NULL, PRIMARY KEY (`id`) ) ENGINE=InnoDB AUTO_INCREMENT=11 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; /*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `cron_schedules` -- LOCK TABLES `cron_schedules` WRITE; /*!40000 ALTER TABLE `cron_schedules` DISABLE KEYS */; INSERT INTO `cron_schedules` VALUES (1,'1 Minute',60,1,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(2,'5 Minutes',300,1,'2025-12-19 15:45:03','2026-02-07 14:50:01'),(3,'15 Minutes',900,1,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(4,'30 Minutes',1800,1,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(5,'1 Hour',3600,1,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(6,'6 Hours',21600,1,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(7,'12 Hours',43200,1,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(8,'Daily (24 Hours)',86400,1,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(9,'Weekly',604800,1,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(10,'Monthly',2592000,1,'2025-12-19 15:45:03','2025-12-19 15:45:03'); /*!40000 ALTER TABLE `cron_schedules` ENABLE KEYS */; UNLOCK TABLES; -- -- Table structure for table `deposits` -- DROP TABLE IF EXISTS `deposits`; /*!40101 SET @saved_cs_client = @@character_set_client */; /*!40101 SET character_set_client = utf8mb4 */; CREATE TABLE `deposits` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `user_id` int(10) unsigned NOT NULL DEFAULT 0, `order_id` bigint(20) unsigned NOT NULL DEFAULT 0, `invoice_id` int(10) unsigned NOT NULL DEFAULT 0, `method_code` int(10) unsigned NOT NULL DEFAULT 0, `amount` decimal(28,8) NOT NULL DEFAULT 0.00000000, `method_currency` varchar(40) DEFAULT NULL, `charge` decimal(28,8) NOT NULL DEFAULT 0.00000000, `rate` decimal(28,8) NOT NULL DEFAULT 0.00000000, `final_amount` decimal(28,8) NOT NULL DEFAULT 0.00000000, `detail` text DEFAULT NULL COMMENT 'JSON payment details', `btc_amount` varchar(255) DEFAULT NULL, `btc_wallet` varchar(255) DEFAULT NULL, `trx` varchar(40) DEFAULT NULL COMMENT 'Transaction ID', `success_url` varchar(255) DEFAULT NULL, `failed_url` varchar(255) DEFAULT NULL, `payment_try` tinyint(4) NOT NULL DEFAULT 0, `status` tinyint(4) NOT NULL DEFAULT 0 COMMENT '1=> Complete, 2=> Pending, 3=> Cancelled, 0=> Initiated', `from_api` tinyint(1) NOT NULL DEFAULT 0, `admin_feedback` text DEFAULT NULL, `created_at` timestamp NULL DEFAULT NULL, `updated_at` timestamp NULL DEFAULT NULL, `deleted_at` timestamp NULL DEFAULT NULL, PRIMARY KEY (`id`), KEY `idx_deposits_user_status` (`user_id`,`status`), KEY `idx_deposits_status_created` (`status`,`created_at`), KEY `idx_deposits_created_at` (`created_at`) ) ENGINE=InnoDB AUTO_INCREMENT=6 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; /*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `deposits` -- LOCK TABLES `deposits` WRITE; /*!40000 ALTER TABLE `deposits` DISABLE KEYS */; INSERT INTO `deposits` VALUES (5,9,0,0,103,10.00000000,'TZS',0.00000000,2578.95210000,25789.52100000,NULL,'0','','QMX2UNRZUOFQ','https://demo.salieno.com/client/deposits','https://demo.salieno.com/client/deposits/add',0,0,0,NULL,'2026-02-25 18:24:17','2026-02-25 18:24:17',NULL); /*!40000 ALTER TABLE `deposits` ENABLE KEYS */; UNLOCK TABLES; -- -- Table structure for table `device_tokens` -- DROP TABLE IF EXISTS `device_tokens`; /*!40101 SET @saved_cs_client = @@character_set_client */; /*!40101 SET character_set_client = utf8mb4 */; CREATE TABLE `device_tokens` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `user_id` int(10) unsigned NOT NULL DEFAULT 0, `is_app` tinyint(1) NOT NULL DEFAULT 0, `token` text DEFAULT NULL, `created_at` timestamp NULL DEFAULT NULL, `updated_at` timestamp NULL DEFAULT NULL, PRIMARY KEY (`id`) ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; /*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `device_tokens` -- LOCK TABLES `device_tokens` WRITE; /*!40000 ALTER TABLE `device_tokens` DISABLE KEYS */; /*!40000 ALTER TABLE `device_tokens` ENABLE KEYS */; UNLOCK TABLES; -- -- Table structure for table `domain_categories` -- DROP TABLE IF EXISTS `domain_categories`; /*!40101 SET @saved_cs_client = @@character_set_client */; /*!40101 SET character_set_client = utf8mb4 */; CREATE TABLE `domain_categories` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `name` varchar(40) NOT NULL, `slug` varchar(40) NOT NULL, `icon` varchar(40) DEFAULT NULL, `status` tinyint(1) NOT NULL DEFAULT 1, `created_at` timestamp NULL DEFAULT NULL, `updated_at` timestamp NULL DEFAULT NULL, PRIMARY KEY (`id`), UNIQUE KEY `domain_categories_slug_unique` (`slug`) ) ENGINE=InnoDB AUTO_INCREMENT=17 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; /*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `domain_categories` -- LOCK TABLES `domain_categories` WRITE; /*!40000 ALTER TABLE `domain_categories` DISABLE KEYS */; INSERT INTO `domain_categories` VALUES (9,'Popular','popular','ph-bold ph-star',1,'2026-01-22 11:18:11','2026-01-22 11:27:06'),(10,'Technology','technology','ph-bold ph-cpu',1,'2026-01-22 11:18:11','2026-01-22 11:27:06'),(11,'Business','business','ph-bold ph-briefcase',1,'2026-01-22 11:18:11','2026-01-22 11:27:06'),(12,'Geographic','geographic','ph-bold ph-map-trifold',1,'2026-01-22 11:18:11','2026-01-22 11:27:06'),(13,'Creative','creative','ph-bold ph-palette',1,'2026-01-22 11:18:11','2026-01-22 11:27:06'),(14,'Shopping','shopping','ph-bold ph-shopping-cart',1,'2026-01-22 11:18:11','2026-01-22 11:27:06'),(15,'Media','media','ph-bold ph-film-slate',1,'2026-01-22 11:18:11','2026-01-22 11:27:06'),(16,'Professional','professional','ph-bold ph-graduation-cap',1,'2026-01-22 11:18:11','2026-01-22 11:27:06'); /*!40000 ALTER TABLE `domain_categories` ENABLE KEYS */; UNLOCK TABLES; -- -- Table structure for table `domain_features` -- DROP TABLE IF EXISTS `domain_features`; /*!40101 SET @saved_cs_client = @@character_set_client */; /*!40101 SET character_set_client = utf8mb4 */; CREATE TABLE `domain_features` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `domain_setup_id` bigint(20) unsigned NOT NULL, `name` varchar(255) NOT NULL, `description` text DEFAULT NULL, `icon` varchar(100) DEFAULT NULL, `is_included` tinyint(1) NOT NULL DEFAULT 1, `sort_order` int(11) NOT NULL DEFAULT 0, `created_at` timestamp NULL DEFAULT NULL, `updated_at` timestamp NULL DEFAULT NULL, PRIMARY KEY (`id`), KEY `domain_features_domain_setup_id_sort_order_index` (`domain_setup_id`,`sort_order`), CONSTRAINT `domain_features_domain_setup_id_foreign` FOREIGN KEY (`domain_setup_id`) REFERENCES `domain_setups` (`id`) ON DELETE CASCADE ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; /*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `domain_features` -- LOCK TABLES `domain_features` WRITE; /*!40000 ALTER TABLE `domain_features` DISABLE KEYS */; /*!40000 ALTER TABLE `domain_features` ENABLE KEYS */; UNLOCK TABLES; -- -- Table structure for table `domain_pricings` -- DROP TABLE IF EXISTS `domain_pricings`; /*!40101 SET @saved_cs_client = @@character_set_client */; /*!40101 SET character_set_client = utf8mb4 */; CREATE TABLE `domain_pricings` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `domain_id` int(10) unsigned NOT NULL DEFAULT 0 COMMENT 'domain_setups id', `one_year_price` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `one_year_id_protection` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `one_year_renew` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `two_year_price` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `two_year_id_protection` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `two_year_renew` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `three_year_price` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `three_year_id_protection` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `three_year_renew` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `four_year_price` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `four_year_id_protection` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `four_year_renew` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `five_year_price` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `five_year_id_protection` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `five_year_renew` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `six_year_price` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `six_year_id_protection` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `six_year_renew` decimal(28,16) NOT NULL DEFAULT 0.0000000000000000, `created_at` timestamp NULL DEFAULT NULL, `updated_at` timestamp NULL DEFAULT NULL, PRIMARY KEY (`id`) ) ENGINE=InnoDB AUTO_INCREMENT=191 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; /*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `domain_pricings` -- LOCK TABLES `domain_pricings` WRITE; /*!40000 ALTER TABLE `domain_pricings` DISABLE KEYS */; INSERT INTO `domain_pricings` VALUES (6,6,9.9900000000000000,2.9900000000000000,12.9900000000000000,18.9810000000000000,5.9800000000000000,24.6810000000000000,26.9730000000000000,8.9700000000000000,35.0730000000000000,35.1648000000000000,11.9600000000000000,45.7248000000000000,42.4575000000000000,14.9500000000000000,55.2075000000000000,49.1508000000000000,17.9400000000000000,63.9108000000000000,'2026-01-22 11:20:59','2026-01-22 11:20:59'),(7,7,12.9900000000000000,2.9900000000000000,14.9900000000000000,24.6810000000000000,5.9800000000000000,28.4810000000000000,35.0730000000000000,8.9700000000000000,40.4730000000000000,45.7248000000000000,11.9600000000000000,52.7648000000000000,55.2075000000000000,14.9500000000000000,63.7075000000000000,63.9108000000000000,17.9400000000000000,73.7508000000000000,'2026-01-22 11:20:59','2026-01-22 11:20:59'),(8,8,11.9900000000000000,2.9900000000000000,13.9900000000000000,22.7810000000000000,5.9800000000000000,26.5810000000000000,32.3730000000000000,8.9700000000000000,37.7730000000000000,42.2048000000000000,11.9600000000000000,49.2448000000000000,50.9575000000000000,14.9500000000000000,59.4575000000000000,58.9908000000000000,17.9400000000000000,68.8308000000000000,'2026-01-22 11:20:59','2026-01-22 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Welcome to Salieno

Salieno is a powerful, integrated hosting and service management platform designed to streamline your business operations. Whether you are managing clients, servers, or billing, Salieno offers a premium, all-in-one solution with a modern design and robust feature set.

Key Features

  • Comprehensive Client Management
  • Automated Billing & Invoicing
  • Seamless Server Integration
  • Integrated Knowledge Base & Support Tickets
',27,1,1,'What is Salieno? - Introduction and Features','Discover how Salieno can transform your service management with automated billing, server integration, and a premium administrative experience.','2026-01-27 00:01:49','2026-02-25 09:23:36',2,0); /*!40000 ALTER TABLE `kb_articles` ENABLE KEYS */; UNLOCK TABLES; -- -- Table structure for table `kb_categories` -- DROP TABLE IF EXISTS `kb_categories`; /*!40101 SET @saved_cs_client = @@character_set_client */; /*!40101 SET character_set_client = utf8mb4 */; CREATE TABLE `kb_categories` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `name` varchar(255) NOT NULL, `slug` varchar(255) NOT NULL, `description` text DEFAULT NULL, `icon` varchar(255) DEFAULT NULL, `status` tinyint(1) NOT NULL DEFAULT 1, `order` int(11) NOT NULL DEFAULT 0, `created_at` timestamp NULL DEFAULT NULL, `updated_at` timestamp NULL DEFAULT NULL, PRIMARY KEY (`id`), UNIQUE KEY `kb_categories_slug_unique` (`slug`) ) ENGINE=InnoDB AUTO_INCREMENT=2 DEFAULT 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\n

$1,000.00 USD has been added to your account.

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Transaction Number: V1M1GK6Q18YC

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Your Current Balance: $1,000.00 USD

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Admin Note: admin

\n
','email','2026-02-13 00:56:04','2026-02-13 00:56:04','BAL_ADD',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(4,9,NULL,NULL,NULL,'New Invoice #2','
\n

A new invoice has been generated for your account.

\n

Invoice Details:

\n
    \n
  • Invoice Number: #2
    • \n
  • Amount: $107.78 USD
    • \n
  • Due Date: 19/02/2026
    • \n
\n

View and pay your invoice: http://127.0.0.1:8000/client/invoices/2

\n
','email','2026-02-13 01:01:21','2026-02-13 01:01:21','INVOICE_CREATED',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(5,9,NULL,NULL,NULL,'Payment Received - Invoice #2','
\n

Thank you! Your payment has been received.

\n

Payment Details:

\n
    \n
  • Invoice Number: #2
    • \n
  • Amount Paid: $107.78 USD
    • \n
  • Payment Method: Account Balance
    • \n
  • Transaction ID: INV-2
    • \n
\n
','email','2026-02-13 01:01:21','2026-02-13 01:01:21','INVOICE_PAID',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(6,9,NULL,NULL,NULL,'New Order Notification #4','
\n

Order Information

\n
    \n
  • Order ID: #4
    • \n
  • Date/Time: 2026-02-12 08:01 PM
    • \n
  • Invoice Id: #2
    • \n
  • Amount: $107.78 USD
    • \n
\n\n

Customer Information

\n
    \n
  • Name: NICK DOMINICK
    • \n
  • Email: mpanduji.dominicK@gmail.com
    • \n
  • Address:
    • \n
  • City:
    • \n
  • State:
    • \n
  • Postcode:
    • \n
  • Country:
    • \n
  • Phone: 745982704
    • \n
\n\n

Order Items

\n
\n\n

Client IP: 127.0.0.1

\n
','email','2026-02-13 01:01:21','2026-02-13 01:01:21','ORDER_NOTIFICATION',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(7,9,NULL,NULL,NULL,'New Invoice #3','
\n

A new invoice has been generated for your account.

\n

Invoice Details:

\n
    \n
  • Invoice Number: #3
    • \n
  • Amount: $3.99 USD
    • \n
  • Due Date: 19/02/2026
    • \n
\n

View and pay your invoice: http://127.0.0.1:8000/client/invoices/3

\n
','email','2026-02-13 02:23:14','2026-02-13 02:23:14','INVOICE_CREATED',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(8,9,NULL,NULL,NULL,'Payment Received - Invoice #3','
\n

Thank you! Your payment has been received.

\n

Payment Details:

\n
    \n
  • Invoice Number: #3
    • \n
  • Amount Paid: $3.99 USD
    • \n
  • Payment Method: Account Balance
    • \n
  • Transaction ID: INV-3
    • \n
\n
','email','2026-02-13 02:23:14','2026-02-13 02:23:14','INVOICE_PAID',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(9,9,NULL,NULL,NULL,'New Order Notification #5','
\n

Order Information

\n
    \n
  • Order ID: #5
    • \n
  • Date/Time: 2026-02-12 09:23 PM
    • \n
  • Invoice Id: #3
    • \n
  • Amount: $3.99 USD
    • \n
\n\n

Customer Information

\n
    \n
  • Name: NICK DOMINICK
    • \n
  • Email: mpanduji.dominicK@gmail.com
    • \n
  • Address:
    • \n
  • City:
    • \n
  • State:
    • \n
  • Postcode:
    • \n
  • Country:
    • \n
  • Phone: 745982704
    • \n
\n\n

Order Items

\n
\n\n

Client IP: 127.0.0.1

\n
','email','2026-02-13 02:23:14','2026-02-13 02:23:14','ORDER_NOTIFICATION',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(10,9,NULL,NULL,NULL,'New Invoice #4','
\n

A new invoice has been generated for your account.

\n

Invoice Details:

\n
    \n
  • Invoice Number: #4
    • \n
  • Amount: TSh134.73 TZS
    • \n
  • Due Date: 28/02/2026
    • \n
\n

View and pay your invoice: http://127.0.0.1:8000/client/invoices/4

\n
','email','2026-02-21 12:34:30','2026-02-21 12:34:30','INVOICE_CREATED',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(11,9,NULL,NULL,NULL,'Payment Received - Invoice #4','
\n

Thank you! Your payment has been received.

\n

Payment Details:

\n
    \n
  • Invoice Number: #4
    • \n
  • Amount Paid: TSh134.73 TZS
    • \n
  • Payment Method: Account Balance
    • \n
  • Transaction ID: INV-4
    • \n
\n
','email','2026-02-21 12:34:30','2026-02-21 12:34:30','INVOICE_PAID',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(12,9,NULL,NULL,NULL,'New Order Notification #6','
\n

Order Information

\n
    \n
  • Order ID: #6
    • \n
  • Date/Time: 2026-02-21 07:34 AM
    • \n
  • Invoice Id: #4
    • \n
  • Amount: TSh134.73 TZS
    • \n
\n\n

Customer Information

\n
    \n
  • Name: NICK DOMINICK
    • \n
  • Email: mpanduji.dominicK@gmail.com
    • \n
  • Address:
    • \n
  • City:
    • \n
  • State:
    • \n
  • Postcode:
    • \n
  • Country:
    • \n
  • Phone: 745982704
    • \n
\n\n

Order Items

\n
\n\n

Client IP: 127.0.0.1

\n
','email','2026-02-21 12:34:30','2026-02-21 12:34:30','ORDER_NOTIFICATION',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(13,9,NULL,NULL,NULL,'[Ticket #474909] hello','
\n

Dear NICK DOMINICK,

\n

Thank you for contacting our support team. Your ticket has been created successfully.

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Category: General Support
    • \n
\n

Our support team will review your request and respond as soon as possible.

\n

View Ticket

\n
','email','2026-02-21 12:39:05','2026-02-21 12:39:05','TICKET_CREATED',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(14,9,NULL,NULL,NULL,'Re: [Ticket #474909] hello','
\n

Dear NICK DOMINICK,

\n

A member from our support team has replied to your ticket:

\n

[Ticket #474909] hello

\n
\n
\nWe haven\'t heard back from you regarding this ticket.\n\nAs we haven\'t received a response, we will be closing this ticket. If you still need assistance, please feel free to open a new ticket or reply to this one to reopen it.\n\nThank you for choosing us!\n\nBest regards,\nSupport Team\n
\n
\n

View & Reply

\n
','email','2026-02-21 12:40:01','2026-02-21 12:40:01','ADMIN_SUPPORT_REPLY',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(15,9,NULL,NULL,NULL,'Re: [Ticket #474909] hello','
\n

Dear NICK DOMINICK,

\n

A member from our support team has replied to your ticket:

\n

[Ticket #474909] hello

\n
\n
\nPlease try clearing your browser cache and cookies:\n\n1. Press Ctrl + Shift + Delete (Cmd + Shift + Delete on Mac)\n2. Select \'All time\' for the time range\n3. Check \'Cached images and files\' and \'Cookies\'\n4. Click \'Clear data\'\n5. Refresh the page and try again\n\nIf the issue persists, please let us know.\n\nBest regards,\nSupport Team\n
\n
\n

View & Reply

\n
','email','2026-02-21 12:46:19','2026-02-21 12:46:19','ADMIN_SUPPORT_REPLY',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(16,9,NULL,NULL,NULL,'[Ticket #474909] Ticket Closed','
\n

Dear NICK DOMINICK,

\n

Your support ticket has been closed.

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Closed By: Super
    • \n
\n

If you need further assistance, you can reopen this ticket or create a new one.

\n

View Ticket

\n
','email','2026-02-21 12:51:07','2026-02-21 12:51:07','TICKET_CLOSED',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(17,9,NULL,NULL,NULL,'[Ticket #474909] Ticket Closed','
\n

Dear NICK DOMINICK,

\n

Your support ticket has been closed.

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Closed By: Super
    • \n
\n

If you need further assistance, you can reopen this ticket or create a new one.

\n

View Ticket

\n
','email','2026-02-21 12:51:15','2026-02-21 12:51:15','TICKET_CLOSED',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(18,9,NULL,NULL,NULL,'Re: [Ticket #474909] hello','
\n

Dear NICK DOMINICK,

\n

A member from our support team has replied to your ticket:

\n

[Ticket #474909] hello

\n
\n
\nabout what my client\n\n
\n
\n

View & Reply

\n
','email','2026-02-21 12:52:09','2026-02-21 12:52:09','ADMIN_SUPPORT_REPLY',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(19,9,NULL,NULL,NULL,'Re: [Ticket #474909] hello','
\n

Dear NICK DOMINICK,

\n

A member from our support team has replied to your ticket:

\n

[Ticket #474909] hello

\n
\n
\nGreat news! The issue you reported has been resolved.\n\nPlease verify that everything is working correctly on your end. If you encounter any further issues or have additional questions, don\'t hesitate to reach out.\n\nWe appreciate your patience and understanding.\n\nBest regards,\nSupport Team\n
\n
\n

View & Reply

\n
','email','2026-02-21 12:52:46','2026-02-21 12:52:46','ADMIN_SUPPORT_REPLY',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(20,9,NULL,NULL,NULL,'Re: [Ticket #474909] hello','
\n

Dear NICK DOMINICK,

\n

A member from our support team has replied to your ticket:

\n

[Ticket #474909] hello

\n
\n
\nPlease try clearing your browser cache and cookies:\n\n1. Press Ctrl + Shift + Delete (Cmd + Shift + Delete on Mac)\n2. Select \'All time\' for the time range\n3. Check \'Cached images and files\' and \'Cookies\'\n4. Click \'Clear data\'\n5. Refresh the page and try again\n\nIf the issue persists, please let us know.\n\nBest regards,\nSupport Team\n
\n
\n

View & Reply

\n
','email','2026-02-22 05:59:54','2026-02-22 05:59:54','ADMIN_SUPPORT_REPLY',1,NULL,0,NULL,NULL),(21,9,NULL,NULL,NULL,'Deposit Request Submitted Successfully','
\n

Your deposit request of 10.00 USD via Bank Transfer USD has been submitted successfully.

\n

Deposit Details:

\n
    \n
  • Amount: 10.00 USD
    • \n
  • Charge: 0.00 USD
    • \n
  • Conversion Rate: 1 USD = 0.00 USD
    • \n
  • Payable: 0.00 USD
    • \n
  • Pay via: Bank Transfer USD
    • \n
  • Transaction Number: G6TC1O8XNYNZ
    • \n
\n

Please wait for admin approval.

\n
','email','2026-02-22 07:21:57','2026-02-22 07:21:57','DEPOSIT_REQUEST',1,NULL,0,NULL,NULL),(22,9,NULL,NULL,NULL,'Deposit Request Submitted Successfully','
\n

Your deposit request of 100.00 USD via Bank Transfer USD has been submitted successfully.

\n

Deposit Details:

\n
    \n
  • Amount: 100.00 USD
    • \n
  • Charge: 0.00 USD
    • \n
  • Conversion Rate: 1 USD = 0.00 USD
    • \n
  • Payable: 0.04 USD
    • \n
  • Pay via: Bank Transfer USD
    • \n
  • Transaction Number: R2V9NA6YCS9R
    • \n
\n

Please wait for admin approval.

\n
','email','2026-02-22 07:24:12','2026-02-22 07:24:12','DEPOSIT_REQUEST',1,NULL,0,NULL,NULL),(23,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 18:59:04','2026-02-25 18:59:04','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(24,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 19:05:04','2026-02-25 19:05:04','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(25,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 19:12:03','2026-02-25 19:12:03','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(26,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 19:18:04','2026-02-25 19:18:04','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(27,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 19:24:04','2026-02-25 19:24:04','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(28,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 19:30:05','2026-02-25 19:30:05','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(29,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 19:37:04','2026-02-25 19:37:04','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(30,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 19:43:04','2026-02-25 19:43:04','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(31,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 19:50:04','2026-02-25 19:50:04','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(32,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 19:57:03','2026-02-25 19:57:03','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(33,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 20:03:03','2026-02-25 20:03:03','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(34,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 20:09:04','2026-02-25 20:09:04','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(35,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 20:15:04','2026-02-25 20:15:04','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(36,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 20:21:04','2026-02-25 20:21:04','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(37,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 20:28:04','2026-02-25 20:28:04','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(38,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 20:34:04','2026-02-25 20:34:04','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(39,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 20:40:04','2026-02-25 20:40:04','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(40,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 20:46:05','2026-02-25 20:46:05','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL),(41,9,NULL,NULL,NULL,'[Reminder] Ticket #474909 Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #474909
    • \n
  • Subject: hello
    • \n
  • Priority: Medium
    • \n
  • Customer: NICK DOMINICK
    • \n
  • Waiting Since: 3 days ago
    • \n
\n

Respond Now

\n
','email','2026-02-25 20:53:04','2026-02-25 20:53:04','TICKET_STALE_REMINDER',0,'Connection to \"process /usr/sbin/sendmail -bs -i\" has been closed unexpectedly.',0,NULL,NULL); /*!40000 ALTER TABLE `notification_logs` ENABLE KEYS */; UNLOCK TABLES; -- -- Table structure for table `notification_templates` -- DROP TABLE IF EXISTS `notification_templates`; /*!40101 SET @saved_cs_client = @@character_set_client */; /*!40101 SET character_set_client = utf8mb4 */; CREATE TABLE `notification_templates` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `act` varchar(40) DEFAULT NULL COMMENT 'Action code', `name` varchar(40) DEFAULT NULL, `subject` varchar(255) DEFAULT NULL, `email_body` text DEFAULT NULL, `email_sent_from_name` varchar(255) DEFAULT NULL, `email_sent_from_address` varchar(255) DEFAULT NULL, `sms_body` text DEFAULT NULL, `sms_sent_from` varchar(40) DEFAULT NULL, `push_body` text DEFAULT NULL, `push_title` varchar(255) DEFAULT NULL, `shortcodes` text DEFAULT NULL COMMENT 'JSON available shortcodes', `email_status` tinyint(1) NOT NULL DEFAULT 1, `sms_status` tinyint(1) NOT NULL DEFAULT 0, `push_status` tinyint(1) NOT NULL DEFAULT 0, `created_at` timestamp NULL DEFAULT NULL, `updated_at` timestamp NULL DEFAULT NULL, PRIMARY KEY (`id`) ) ENGINE=InnoDB AUTO_INCREMENT=61 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; /*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `notification_templates` -- LOCK TABLES `notification_templates` WRITE; /*!40000 ALTER TABLE `notification_templates` DISABLE KEYS */; INSERT INTO `notification_templates` VALUES (1,'BAL_ADD','Balance - Added','Your Account has been Credited','
\n

{{amount}} {{site_currency}} has been added to your account.

\n

Transaction Number: {{trx}}

\n

Your Current Balance: {{post_balance}} {{site_currency}}

\n

Admin Note: {{remark}}

\n
',NULL,NULL,'{{amount}} {{site_currency}} credited to your account. Balance: {{post_balance}} {{site_currency}}. Trx: #{{trx}}. Note: {{remark}}',NULL,'{{amount}} {{site_currency}} added to your account','Balance Added','{\"trx\":\"Transaction number\",\"amount\":\"Amount added by admin\",\"remark\":\"Remark by admin\",\"post_balance\":\"Balance after transaction\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(2,'BAL_SUB','Balance - Subtracted','Your Account has been Debited','
\n

{{amount}} {{site_currency}} has been subtracted from your account.

\n

Transaction Number: {{trx}}

\n

Your Current Balance: {{post_balance}} {{site_currency}}

\n

Admin Note: {{remark}}

\n
',NULL,NULL,'{{amount}} {{site_currency}} debited from your account. Balance: {{post_balance}} {{site_currency}}. Trx: #{{trx}}. Note: {{remark}}',NULL,'{{amount}} {{site_currency}} deducted from your account','Balance Deducted','{\"trx\":\"Transaction number\",\"amount\":\"Amount subtracted by admin\",\"remark\":\"Remark by admin\",\"post_balance\":\"Balance after transaction\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(3,'DEPOSIT_COMPLETE','Deposit - Automated - Successful','Deposit Completed Successfully','
\n

Your deposit of {{amount}} {{site_currency}} via {{method_name}} has been completed successfully.

\n

Deposit Details:

\n
    \n
  • Amount: {{amount}} {{site_currency}}
    • \n
  • Charge: {{charge}} {{site_currency}}
    • \n
  • Conversion Rate: 1 {{site_currency}} = {{rate}} {{method_currency}}
    • \n
  • Received: {{method_amount}} {{method_currency}}
    • \n
  • Paid via: {{method_name}}
    • \n
  • Transaction Number: {{trx}}
    • \n
\n

Your current balance is {{post_balance}} {{site_currency}}

\n
',NULL,NULL,'{{amount}} {{site_currency}} deposited successfully via {{method_name}}. Balance: {{post_balance}} {{site_currency}}. Trx: {{trx}}',NULL,'Deposit of {{amount}} {{site_currency}} completed','Deposit Successful','{\"trx\":\"Transaction number\",\"amount\":\"Deposit amount\",\"charge\":\"Gateway charge\",\"rate\":\"Conversion rate\",\"method_name\":\"Payment method name\",\"method_currency\":\"Payment method currency\",\"method_amount\":\"Amount in method currency\",\"post_balance\":\"Balance after deposit\"}',1,1,0,'2025-12-19 15:45:03','2026-01-20 12:48:56'),(4,'DEPOSIT_APPROVE','Deposit - Manual - Approved','Your Deposit is Approved','
\n

Your deposit request of {{amount}} {{site_currency}} via {{method_name}} has been approved.

\n

Deposit Details:

\n
    \n
  • Amount: {{amount}} {{site_currency}}
    • \n
  • Charge: {{charge}} {{site_currency}}
    • \n
  • Conversion Rate: 1 {{site_currency}} = {{rate}} {{method_currency}}
    • \n
  • Received: {{method_amount}} {{method_currency}}
    • \n
  • Paid via: {{method_name}}
    • \n
  • Transaction Number: {{trx}}
    • \n
\n

Your current balance is {{post_balance}} {{site_currency}}

\n
',NULL,NULL,'Admin approved your {{amount}} {{site_currency}} deposit via {{method_name}}. Trx: {{trx}}',NULL,'Deposit of {{amount}} {{site_currency}} approved','Deposit Approved','{\"trx\":\"Transaction number\",\"amount\":\"Deposit amount\",\"charge\":\"Gateway charge\",\"rate\":\"Conversion rate\",\"method_name\":\"Payment method name\",\"method_currency\":\"Payment method currency\",\"method_amount\":\"Amount in method currency\",\"post_balance\":\"Balance after deposit\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(5,'DEPOSIT_REJECT','Deposit - Manual - Rejected','Your Deposit Request is Rejected','
\n

Your deposit request of {{amount}} {{site_currency}} via {{method_name}} has been rejected.

\n

Deposit Details:

\n
    \n
  • Conversion Rate: 1 {{site_currency}} = {{rate}} {{method_currency}}
    • \n
  • Amount: {{method_amount}} {{method_currency}}
    • \n
  • Paid via: {{method_name}}
    • \n
  • Charge: {{charge}} {{site_currency}}
    • \n
  • Transaction Number: {{trx}}
    • \n
\n

Rejection Reason: {{rejection_message}}

\n

If you have any queries, feel free to contact us.

\n
',NULL,NULL,'Admin rejected your {{amount}} {{site_currency}} deposit via {{method_name}}. Reason: {{rejection_message}}',NULL,'Deposit request rejected','Deposit Rejected','{\"trx\":\"Transaction number\",\"amount\":\"Deposit amount\",\"charge\":\"Gateway charge\",\"rate\":\"Conversion rate\",\"method_name\":\"Payment method name\",\"method_currency\":\"Payment method currency\",\"method_amount\":\"Amount in method currency\",\"rejection_message\":\"Rejection reason by admin\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(6,'DEPOSIT_REQUEST','Deposit - Manual - Requested','Deposit Request Submitted Successfully','
\n

Your deposit request of {{amount}} {{site_currency}} via {{method_name}} has been submitted successfully.

\n

Deposit Details:

\n
    \n
  • Amount: {{amount}} {{site_currency}}
    • \n
  • Charge: {{charge}} {{site_currency}}
    • \n
  • Conversion Rate: 1 {{site_currency}} = {{rate}} {{method_currency}}
    • \n
  • Payable: {{method_amount}} {{method_currency}}
    • \n
  • Pay via: {{method_name}}
    • \n
  • Transaction Number: {{trx}}
    • \n
\n

Please wait for admin approval.

\n
',NULL,NULL,'{{amount}} {{site_currency}} deposit requested via {{method_name}}. Charge: {{charge}}. Trx: {{trx}}',NULL,'Deposit request submitted','Deposit Requested','{\"trx\":\"Transaction number\",\"amount\":\"Deposit amount\",\"charge\":\"Gateway charge\",\"rate\":\"Conversion rate\",\"method_name\":\"Payment method name\",\"method_currency\":\"Payment method currency\",\"method_amount\":\"Amount in method currency\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(7,'PASS_RESET_CODE','Password - Reset - Code','Password Reset Request','
\n

We have received a request to reset the password for your account on {{time}}.

\n

Requested From IP: {{ip}} using {{browser}} on {{operating_system}}.

\n

Your account recovery code is: {{code}}

\n

If you did not request this, please disregard this message.

\n
',NULL,NULL,'Your password reset code is: {{code}}',NULL,'Password reset code: {{code}}','Password Reset','{\"code\":\"Verification code for password reset\",\"ip\":\"IP address of the user\",\"browser\":\"Browser of the user\",\"operating_system\":\"Operating system of the user\",\"time\":\"Time of the request\"}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(8,'PASS_RESET_DONE','Password - Reset - Confirmation','You have reset your password','
\n

You have successfully reset your password.

\n

You changed from IP: {{ip}} using {{browser}} on {{operating_system}} at {{time}}.

\n

If you did not make this change, please contact us immediately.

\n
',NULL,NULL,'Your password has been changed successfully.',NULL,'Password changed successfully','Password Changed','{\"ip\":\"IP address of the user\",\"browser\":\"Browser of the user\",\"operating_system\":\"Operating system of the user\",\"time\":\"Time of the request\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(9,'EVER_CODE','Verification - Email','Please verify your email address','
\n

Thanks for joining us!

\n

Please use the code below to verify your email address:

\n

{{code}}

\n
',NULL,NULL,'---',NULL,NULL,NULL,'{\"code\":\"Email verification code\"}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(10,'SVER_CODE','Verification - SMS','Verify Your Mobile Number','---',NULL,NULL,'Your phone verification code is: {{code}}',NULL,NULL,NULL,'{\"code\":\"SMS Verification Code\"}',0,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(11,'TICKET_CREATED','Support Ticket Created','[Ticket #{{ticket_id}}] {{ticket_subject}}','
\n

Dear {{fullname}},

\n

Thank you for contacting our support team. Your ticket has been created successfully.

\n

Ticket Details:

\n
    \n
  • Ticket ID: #{{ticket_id}}
    • \n
  • Subject: {{ticket_subject}}
    • \n
  • Priority: {{ticket_priority}}
    • \n
  • Category: {{ticket_category}}
    • \n
\n

Our support team will review your request and respond as soon as possible.

\n

View Ticket

\n
',NULL,NULL,'Ticket #{{ticket_id}} created: {{ticket_subject}}. We will respond shortly.',NULL,'Ticket #{{ticket_id}} created successfully','Support Ticket Created','{\"ticket_id\":\"Ticket ID\\/Number\",\"ticket_subject\":\"Subject of the ticket\",\"ticket_priority\":\"Priority level (Low, Medium, High, Critical)\",\"ticket_category\":\"Category of the ticket\",\"ticket_link\":\"URL to view the ticket\"}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(12,'ADMIN_SUPPORT_REPLY','Support - Reply','Re: [Ticket #{{ticket_id}}] {{ticket_subject}}','
\n

Dear {{fullname}},

\n

A member from our support team has replied to your ticket:

\n

[Ticket #{{ticket_id}}] {{ticket_subject}}

\n
\n
\n{{reply}}\n
\n
\n

View & Reply

\n
',NULL,NULL,'Your Ticket #{{ticket_id}}: {{ticket_subject}} has been replied.',NULL,'New reply on ticket #{{ticket_id}}','Support Ticket Reply','{\"ticket_id\":\"ID of the support ticket\",\"ticket_subject\":\"Subject of the support ticket\",\"reply\":\"Reply made by the admin\",\"link\":\"URL to view the support ticket\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(13,'TICKET_CLOSED','Support Ticket Closed','[Ticket #{{ticket_id}}] Ticket Closed','
\n

Dear {{fullname}},

\n

Your support ticket has been closed.

\n

Ticket Details:

\n
    \n
  • Ticket ID: #{{ticket_id}}
    • \n
  • Subject: {{ticket_subject}}
    • \n
  • Closed By: {{closed_by}}
    • \n
\n

If you need further assistance, you can reopen this ticket or create a new one.

\n

View Ticket

\n
',NULL,NULL,'Ticket #{{ticket_id}} has been closed.',NULL,'Ticket #{{ticket_id}} closed','Ticket Closed','{\"ticket_id\":\"Ticket ID\\/Number\",\"ticket_subject\":\"Subject of the ticket\",\"closed_by\":\"Who closed the ticket\",\"ticket_link\":\"URL to view the ticket\"}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(14,'TICKET_ESCALATED','Support Ticket Escalated','[Ticket #{{ticket_id}}] Ticket Escalated - Level {{escalation_level}}','
\n

URGENT: Ticket Escalation Alert

\n

A support ticket has been escalated due to SLA breach.

\n

Ticket Details:

\n
    \n
  • Ticket ID: #{{ticket_id}}
    • \n
  • Subject: {{ticket_subject}}
    • \n
  • Priority: {{ticket_priority}}
    • \n
  • Escalation Level: {{escalation_level}}
    • \n
  • Customer: {{customer_name}} ({{customer_email}})
    • \n
  • Waiting Since: {{waiting_time}}
    • \n
\n

View Ticket Now

\n
',NULL,NULL,'URGENT: Ticket #{{ticket_id}} escalated to level {{escalation_level}}. Immediate attention required.',NULL,'Ticket #{{ticket_id}} escalated to level {{escalation_level}}','Ticket Escalated','{\"ticket_id\":\"Ticket ID\\/Number\",\"ticket_subject\":\"Subject of the ticket\",\"ticket_priority\":\"Priority level\",\"escalation_level\":\"Current escalation level\",\"customer_name\":\"Customer name\",\"customer_email\":\"Customer email\",\"waiting_time\":\"How long the ticket has been waiting\",\"ticket_link\":\"URL to view the ticket\"}',1,1,1,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(15,'TICKET_SLA_WARNING','SLA Breach Warning','[Warning] Ticket #{{ticket_id}} - SLA Breach Imminent','
\n

⚠️ SLA Breach Warning

\n

A support ticket is about to breach its SLA.

\n

Ticket Details:

\n
    \n
  • Ticket ID: #{{ticket_id}}
    • \n
  • Subject: {{ticket_subject}}
    • \n
  • Priority: {{ticket_priority}}
    • \n
  • SLA Due: {{sla_due_time}}
    • \n
  • Time Remaining: {{time_remaining}}
    • \n
\n

Respond Now

\n
',NULL,NULL,'Warning: Ticket #{{ticket_id}} SLA breach in {{time_remaining}}.',NULL,'SLA warning: Ticket #{{ticket_id}}','SLA Warning','{\"ticket_id\":\"Ticket ID\\/Number\",\"ticket_subject\":\"Subject of the ticket\",\"ticket_priority\":\"Priority level\",\"sla_due_time\":\"When SLA is due\",\"time_remaining\":\"Time remaining before breach\",\"ticket_link\":\"URL to view the ticket\"}',1,0,1,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(16,'TICKET_FEEDBACK_REQUEST','Ticket Feedback Request','How was your support experience? [Ticket #{{ticket_id}}]','
\n

Dear {{fullname}},

\n

Your support ticket has been resolved. We would love to hear about your experience!

\n

Ticket Details:

\n
    \n
  • Ticket ID: #{{ticket_id}}
    • \n
  • Subject: {{ticket_subject}}
    • \n
\n

Please take a moment to rate your experience:

\n

\n⭐\n⭐\n⭐\n⭐\n⭐\n

\n

Rate Your Experience

\n

Your feedback helps us improve our support quality.

\n
',NULL,NULL,'How was your support experience for Ticket #{{ticket_id}}? Rate us: {{ticket_link}}',NULL,'Rate your support experience','Feedback Request','{\"ticket_id\":\"Ticket ID\\/Number\",\"ticket_subject\":\"Subject of the ticket\",\"ticket_link\":\"URL to rate the ticket\",\"rating_link_1\":\"Direct link to rate 1 star\",\"rating_link_2\":\"Direct link to rate 2 stars\",\"rating_link_3\":\"Direct link to rate 3 stars\",\"rating_link_4\":\"Direct link to rate 4 stars\",\"rating_link_5\":\"Direct link to rate 5 stars\"}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(17,'TICKET_STALE_REMINDER','Stale Ticket Reminder','[Reminder] Ticket #{{ticket_id}} Awaiting Response','
\n

Ticket Awaiting Response

\n

The following ticket has been waiting for a response:

\n

Ticket Details:

\n
    \n
  • Ticket ID: #{{ticket_id}}
    • \n
  • Subject: {{ticket_subject}}
    • \n
  • Priority: {{ticket_priority}}
    • \n
  • Customer: {{customer_name}}
    • \n
  • Waiting Since: {{waiting_time}}
    • \n
\n

Respond Now

\n
',NULL,NULL,'Reminder: Ticket #{{ticket_id}} waiting for response since {{waiting_time}}.',NULL,'Ticket #{{ticket_id}} awaiting response','Stale Ticket','{\"ticket_id\":\"Ticket ID\\/Number\",\"ticket_subject\":\"Subject of the ticket\",\"ticket_priority\":\"Priority level\",\"customer_name\":\"Customer name\",\"waiting_time\":\"How long the ticket has been waiting\",\"ticket_link\":\"URL to view the ticket\"}',1,0,1,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(18,'TICKET_AUTO_CLOSED','Ticket Auto-Closed','[Ticket #{{ticket_id}}] Ticket Automatically Closed','
\n

Dear {{fullname}},

\n

Your support ticket has been automatically closed due to inactivity.

\n

Ticket Details:

\n
    \n
  • Ticket ID: #{{ticket_id}}
    • \n
  • Subject: {{ticket_subject}}
    • \n
  • Last Activity: {{last_activity}}
    • \n
\n

If you still need assistance, you can reopen this ticket or create a new one.

\n

Reopen Ticket

\n
',NULL,NULL,'Ticket #{{ticket_id}} has been auto-closed due to inactivity.',NULL,'Ticket #{{ticket_id}} auto-closed','Ticket Auto-Closed','{\"ticket_id\":\"Ticket ID\\/Number\",\"ticket_subject\":\"Subject of the ticket\",\"last_activity\":\"Date of last activity\",\"ticket_link\":\"URL to view the ticket\"}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(19,'KYC_APPROVE','KYC Approved','KYC Verification Approved','
\n

Congratulations! Your KYC verification has been approved.

\n

You now have full access to all features of your account.

\n
',NULL,NULL,'Your KYC verification has been approved.',NULL,'KYC verification approved','KYC Approved','{}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(20,'KYC_REJECT','KYC Rejected','KYC Verification Rejected','
\n

Unfortunately, your KYC verification has been rejected.

\n

Reason: {{reason}}

\n

Please submit your documents again with correct information.

\n
',NULL,NULL,'Your KYC verification has been rejected. Reason: {{reason}}',NULL,'KYC verification rejected','KYC Rejected','{\"reason\":\"Rejection Reason\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(21,'SERVICE_SUSPEND','Service Suspension Notification','Service Suspension Notification','
\n

This is a notification that your service has now been suspended.

\n

Suspension Details:

\n
    \n
  • Product/Service: {{service_name}}
    • \n
  • Due Date: {{service_next_due_date}}
    • \n
  • Suspension Reason: {{service_suspension_reason}}
    • \n
\n

Please contact us as soon as possible to get your service reactivated.

\n
',NULL,NULL,'Your service {{service_name}} has been suspended. Reason: {{service_suspension_reason}}. Due: {{service_next_due_date}}',NULL,'Service {{service_name}} suspended','Service Suspended','{\"service_name\":\"Service\\/Product Name\",\"service_next_due_date\":\"Next Due Date\",\"service_suspension_reason\":\"Reason of suspension\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(22,'SERVICE_UNSUSPEND','Service Unsuspension Notification','Service Unsuspension Notification','
\n

This is a notification that your service has now been unsuspended.

\n

Service Details:

\n
    \n
  • Product/Service: {{service_name}}
    • \n
  • Due Date: {{service_next_due_date}}
    • \n
\n

Your service is now active and accessible.

\n
',NULL,NULL,'Your service {{service_name}} has been unsuspended. Due: {{service_next_due_date}}',NULL,'Service {{service_name}} unsuspended','Service Activated','{\"service_name\":\"Service\\/Product Name\",\"service_next_due_date\":\"Next Due Date\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(23,'SERVICE_TERMINATE','Service Termination Notification','Service Termination Notification','
\n

This is a notification that your service has been terminated.

\n

Service Details:

\n
    \n
  • Product/Service: {{service_name}}
    • \n
  • Termination Date: {{termination_date}}
    • \n
  • Reason: {{termination_reason}}
    • \n
\n

All data associated with this service has been removed. If you have any questions, please contact support.

\n
',NULL,NULL,'Your service {{service_name}} has been terminated. Reason: {{termination_reason}}',NULL,'Service {{service_name}} terminated','Service Terminated','{\"service_name\":\"Service\\/Product Name\",\"termination_date\":\"Date of termination\",\"termination_reason\":\"Reason for termination\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(24,'HOSTING_ACCOUNT','Hosting Account Welcome Email','🎉 Your Hosting Account is Ready - {{service_domain}}','
\n \n
\n

🎉 Welcome to Your New Hosting Account!

\n

Your account has been successfully set up and is ready to use

\n
\n\n \n
\n \n \n
\n

🚀 Quick Start Guide

\n
    \n
  1. Log in to cPanel using the credentials below
    2. \n
  2. Upload your website files via File Manager or FTP
    3. \n
  3. Set up email accounts for your domain
    4. \n
\n
\n\n \n

📋 Account Information

\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
Hosting Package:{{service_product_name}}
Domain:{{service_domain}}
Billing Cycle:{{service_billing_cycle}}
Next Due Date:{{service_next_due_date}}
\n\n \n
\n

🔐 Your Login Credentials

\n
\n \n \n \n \n \n \n \n \n \n \n \n \n \n
Control Panel URL:http://{{service_server_ip}}:2082/
Username:{{service_username}}
Password:{{service_password}}
\n

⚠️ Keep these credentials secure. We recommend changing your password after first login.

\n
\n
\n\n \n

🖥️ Server Information

\n \n \n \n \n \n \n \n \n \n \n \n \n \n
Server IP:{{service_server_ip}}
Nameserver 1:{{ns1}}
Nameserver 2:{{ns2}}
\n\n \n
\n

📧 Email & FTP Settings

\n \n \n \n \n \n \n \n \n \n \n \n \n \n
Incoming Mail (POP3/IMAP):mail.{{service_domain}}
Outgoing Mail (SMTP):mail.{{service_domain}}
FTP Hostname:{{service_domain}}
\n
\n\n \n
\n

💡 Important Notes

\n
    \n
  • DNS Propagation: If you registered a new domain, it may take up to 48 hours to become fully accessible worldwide.
    • \n
  • SSL Certificate: Free SSL certificates are automatically installed within 24 hours.
    • \n
  • Backups: We perform daily backups, but we recommend keeping your own copies as well.
    • \n
\n
\n\n \n \n\n \n
\n

Need help getting started?

\n

Our support team is here 24/7 to assist you!

\n
\n
\n
',NULL,NULL,'Your hosting account for {{service_domain}} is ready. Username: {{service_username}}. Login: http://{{service_server_ip}}:2082/',NULL,'Hosting account ready for {{service_domain}}','Hosting Ready','{\"service_product_name\":\"Service Name\",\"service_domain\":\"Domain\",\"service_first_payment_amount\":\"First Payment Amount\",\"service_recurring_amount\":\"Recurring Amount\",\"service_billing_cycle\":\"Billing Cycle\",\"service_next_due_date\":\"Next Due Date\",\"service_username\":\"Username\",\"service_password\":\"Password\",\"ns1\":\"Nameserver 1\",\"ns2\":\"Nameserver 2\",\"ns1_ip\":\"Nameserver 1 IP\",\"ns2_ip\":\"Nameserver 2 IP\",\"service_server_ip\":\"Server IP\"}',1,1,0,'2025-12-19 15:45:03','2026-01-20 12:49:13'),(25,'VPS_SERVER','Dedicated/VPS Server Welcome Email','New Dedicated Server Information','
\n

PLEASE PRINT THIS MESSAGE FOR YOUR RECORDS

\n

We are pleased to tell you that the server you ordered has now been set up and is operational.

\n\n

Server Details

\n
    \n
  • Product: {{service_product_name}}
    • \n
  • Main IP: {{service_dedicated_ip}}
    • \n
  • Root Password: {{service_password}}
    • \n
  • Assigned IPs: {{service_assigned_ips}}
    • \n
  • ServerName: {{service_domain}}
    • \n
\n\n

WHM Access

\n

URL: http://{{service_dedicated_ip}}:2086

\n
    \n
  • Username: root
    • \n
  • Password: {{service_password}}
    • \n
\n\n

Custom DNS Server Addresses

\n
    \n
  • Primary DNS: {{ns1}}
    • \n
  • Secondary DNS: {{ns2}}
    • \n
\n\n

SSH Access Information

\n
    \n
  • Main IP Address: {{service_dedicated_ip}}
    • \n
  • Server Name: {{service_domain}}
    • \n
  • Root Password: {{service_password}}
    • \n
\n
',NULL,NULL,'Your VPS/Dedicated server is ready. IP: {{service_dedicated_ip}}. SSH Password: {{service_password}}',NULL,'VPS/Dedicated server ready','Server Ready','{\"service_product_name\":\"Service Name\",\"service_dedicated_ip\":\"Dedicated IP\",\"service_password\":\"Root Password\",\"service_assigned_ips\":\"Assigned IPs\",\"service_domain\":\"Domain\",\"ns1\":\"Nameserver 1\",\"ns2\":\"Nameserver 2\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(26,'RESELLER_ACCOUNT','Reseller Account Welcome Email','🚀 Your Reseller Hosting Account is Active - {{service_domain}}','
\n \n
\n

🚀 Welcome to Your Reseller Account!

\n

Start creating and managing client accounts today

\n
\n\n \n
\n \n \n
\n

⚡ Reseller Quick Start

\n
    \n
  1. Access WHM to manage your reseller account
    2. \n
  2. Create hosting packages for your clients
    3. \n
  3. Add client accounts and start billing
    4. \n
  4. Brand your services with custom nameservers
    5. \n
\n
\n\n \n

📋 Account Information

\n \n \n \n \n \n \n \n \n \n
Reseller Package:{{service_product_name}}
Primary Domain:{{service_domain}}
\n\n \n
\n

👑 WHM Access (Reseller Control)

\n
\n \n \n \n \n \n \n \n \n \n \n \n \n \n
WHM URL:http://{{service_server_ip}}:2086/
Username:{{service_username}}
Password:{{service_password}}
\n

⚠️ WHM gives you full reseller control. Keep these credentials secure!

\n
\n
\n\n \n
\n

🔧 cPanel Access (Your Hosting)

\n

Use cPanel to manage your own website and emails:

\n

http://{{service_server_ip}}:2082/

\n

Login with the same username and password above

\n
\n\n \n
\n

✨ What You Can Do

\n
    \n
  • Create Packages: Define hosting plans with custom resources
    • \n
  • Manage Clients: Add, suspend, or terminate client accounts
    • \n
  • White Label: Brand services with your company name
    • \n
  • Monitor Resources: Track bandwidth and disk usage
    • \n
  • Billing Integration: Set your own pricing and payment terms
    • \n
\n
\n\n \n

📧 Email Configuration

\n \n \n \n \n \n \n \n \n \n
Incoming (POP3/IMAP):mail.{{service_domain}}
Outgoing (SMTP):mail.{{service_domain}}
\n\n \n \n\n \n
\n

Questions about reseller features?

\n

Our reseller support team is ready to help 24/7!

\n
\n
\n
',NULL,NULL,'Your reseller account for {{service_domain}} is ready. Username: {{service_username}}. WHM: http://{{service_server_ip}}:2086/',NULL,'Reseller account ready','Reseller Ready','{\"service_domain\":\"Domain\",\"service_username\":\"Username\",\"service_password\":\"Password\",\"service_product_name\":\"Service Name\",\"service_server_ip\":\"Server IP\"}',1,1,0,'2025-12-19 15:45:03','2026-01-20 12:49:13'),(27,'OTHER_PRODUCT','Other Product/Service Welcome Email','New Product Information','
\n

Your order for {{service_product_name}} has now been activated.

\n

Order Details:

\n
    \n
  • Product/Service: {{service_product_name}}
    • \n
  • Amount: {{service_recurring_amount}} {{site_currency}}
    • \n
  • Billing Cycle: {{service_billing_cycle}}
    • \n
  • Next Due Date: {{service_next_due_date}}
    • \n
\n
',NULL,NULL,'Your order for {{service_product_name}} has been activated.',NULL,'Order activated: {{service_product_name}}','Order Activated','{\"service_product_name\":\"Service Name\",\"service_recurring_amount\":\"Recurring Amount\",\"service_billing_cycle\":\"Billing Cycle\",\"service_next_due_date\":\"Next Due Date\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(28,'DOMAIN_REGISTER','Domain Registration','Domain Registration Confirmation','
\n

This message is to confirm that your domain purchase has been successful.

\n

Domain Details:

\n
    \n
  • Registration Date: {{domain_reg_date}}
    • \n
  • Domain: {{domain_name}}
    • \n
  • Registration Period: {{domain_reg_period}} Years
    • \n
  • Amount: {{first_payment_amount}} {{site_currency}}
    • \n
  • Next Due Date: {{next_due_date}}
    • \n
\n
',NULL,NULL,'Domain {{domain_name}} registered for {{domain_reg_period}} years. Due: {{next_due_date}}',NULL,'Domain {{domain_name}} registered','Domain Registered','{\"domain_reg_date\":\"Domain registration date\",\"domain_name\":\"Domain Name\",\"domain_reg_period\":\"Registration period\",\"first_payment_amount\":\"First payment amount\",\"next_due_date\":\"Next due date\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(29,'DOMAIN_RENEW_NOTIFICATION','Domain Renewal Notification','Domain Renewal Notification','
\n

Thank you for your domain renewal order. Your domain renewal request has been completed.

\n

Renewal Details:

\n
    \n
  • Domain: {{domain}}
    • \n
  • Renewal Length: {{reg_period}} Years
    • \n
  • Renewal Price: {{recurring_amount}} {{site_currency}}
    • \n
  • Next Due Date: {{next_due_date}}
    • \n
\n
',NULL,NULL,'Domain {{domain}} renewed for {{reg_period}} years. Due: {{next_due_date}}',NULL,'Domain {{domain}} renewed','Domain Renewed','{\"domain\":\"Domain Name\",\"reg_period\":\"Registration Period\",\"recurring_amount\":\"Recurring Amount\",\"next_due_date\":\"Next Due Date\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(30,'DOMAIN_TRANSFER','Domain Transfer Notification','Domain Transfer Initiated','
\n

Your domain transfer request has been initiated.

\n

Transfer Details:

\n
    \n
  • Domain: {{domain_name}}
    • \n
  • Transfer Status: {{transfer_status}}
    • \n
  • Amount: {{transfer_amount}} {{site_currency}}
    • \n
\n

Domain transfers typically take 5-7 days to complete. You may receive an authorization email from the current registrar.

\n
',NULL,NULL,'Domain transfer initiated for {{domain_name}}. Status: {{transfer_status}}',NULL,'Domain transfer initiated: {{domain_name}}','Domain Transfer','{\"domain_name\":\"Domain Name\",\"transfer_status\":\"Transfer Status\",\"transfer_amount\":\"Transfer Amount\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(31,'INVOICE_CREATED','Invoice Created','New Invoice #{{invoice_number}}','
\n

A new invoice has been generated for your account.

\n

Invoice Details:

\n
    \n
  • Invoice Number: #{{invoice_number}}
    • \n
  • Amount: {{amount}} {{site_currency}}
    • \n
  • Due Date: {{due_date}}
    • \n
\n

View and pay your invoice: {{invoice_link}}

\n
',NULL,NULL,'Invoice #{{invoice_number}} created. Amount: {{amount}} {{site_currency}}. Due: {{due_date}}',NULL,'New invoice #{{invoice_number}} - {{amount}} {{site_currency}}','New Invoice','{\"invoice_number\":\"Invoice Number\",\"amount\":\"Invoice Amount\",\"due_date\":\"Due Date\",\"invoice_link\":\"Invoice Link\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(32,'INVOICE_PAID','Invoice Paid','Payment Received - Invoice #{{invoice_number}}','
\n

Thank you! Your payment has been received.

\n

Payment Details:

\n
    \n
  • Invoice Number: #{{invoice_number}}
    • \n
  • Amount Paid: {{amount}} {{site_currency}}
    • \n
  • Payment Method: {{payment_method}}
    • \n
  • Transaction ID: {{transaction_id}}
    • \n
\n
',NULL,NULL,'Payment received for invoice #{{invoice_number}}. Amount: {{amount}} {{site_currency}}',NULL,'Payment received: {{amount}} {{site_currency}}','Payment Received','{\"invoice_number\":\"Invoice Number\",\"amount\":\"Payment Amount\",\"payment_method\":\"Payment Method\",\"transaction_id\":\"Transaction ID\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(33,'INVOICE_PAYMENT_REMINDER','Invoice Payment Reminder','Invoice Payment Reminder','
\n

This is a billing reminder that your invoice is due soon.

\n

Invoice Details:

\n
    \n
  • Invoice Number: #{{invoice_number}}
    • \n
  • Created: {{invoice_created}}
    • \n
  • Due Date: {{invoice_due_date}}
    • \n
\n

You can log in to your client area to view and pay the invoice: {{invoice_link}}

\n
',NULL,NULL,'Invoice #{{invoice_number}} is due on {{invoice_due_date}}. Please make payment.',NULL,'Invoice #{{invoice_number}} due: {{invoice_due_date}}','Payment Reminder','{\"invoice_number\":\"Invoice Number\",\"invoice_created\":\"Invoice Created Date\",\"invoice_due_date\":\"Invoice Due Date\",\"invoice_link\":\"Invoice Link\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(34,'FIRST_INVOICE_OVERDUE_NOTICE','First Invoice Overdue Notice','First Invoice Overdue Notice','
\n

This is the first billing notice

\n

Your invoice #{{invoice_number}} which was generated on {{invoice_created}} is now overdue.

\n

Invoice Details:

\n
    \n
  • Invoice: #{{invoice_number}}
    • \n
  • Due Date: {{invoice_due_date}}
    • \n
\n

Please pay immediately to avoid service interruption: {{invoice_link}}

\n
',NULL,NULL,'FIRST NOTICE: Invoice #{{invoice_number}} is overdue. Due: {{invoice_due_date}}. Pay now to avoid interruption.',NULL,'Invoice overdue: #{{invoice_number}}','First Overdue Notice','{\"invoice_number\":\"Invoice Number\",\"invoice_created\":\"Invoice Created Date\",\"invoice_due_date\":\"Invoice Due Date\",\"invoice_link\":\"Invoice Link\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(35,'SECOND_INVOICE_OVERDUE_NOTICE','Second Invoice Overdue Notice','Second Invoice Overdue Notice','
\n

This is the second billing notice

\n

Your invoice #{{invoice_number}} which was generated on {{invoice_created}} is now overdue.

\n

Invoice Details:

\n
    \n
  • Invoice: #{{invoice_number}}
    • \n
  • Due Date: {{invoice_due_date}}
    • \n
\n

Please pay immediately to avoid service suspension: {{invoice_link}}

\n
',NULL,NULL,'SECOND NOTICE: Invoice #{{invoice_number}} is overdue. Pay now to avoid suspension.',NULL,'Invoice overdue: #{{invoice_number}}','Second Overdue Notice','{\"invoice_number\":\"Invoice Number\",\"invoice_created\":\"Invoice Created Date\",\"invoice_due_date\":\"Invoice Due Date\",\"invoice_link\":\"Invoice Link\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(36,'THIRD_INVOICE_OVERDUE_NOTICE','Third Invoice Overdue Notice','Third Invoice Overdue Notice - Final Warning','
\n

This is the third and final billing notice

\n

Your invoice #{{invoice_number}} which was generated on {{invoice_created}} is now overdue.

\n

Invoice Details:

\n
    \n
  • Invoice: #{{invoice_number}}
    • \n
  • Due Date: {{invoice_due_date}}
    • \n
\n

Your services will be terminated if payment is not received immediately.

\n

Pay now: {{invoice_link}}

\n
',NULL,NULL,'FINAL NOTICE: Invoice #{{invoice_number}} overdue. Services will be terminated if not paid.',NULL,'FINAL: Invoice #{{invoice_number}} overdue','Final Overdue Notice','{\"invoice_number\":\"Invoice Number\",\"invoice_created\":\"Invoice Created Date\",\"invoice_due_date\":\"Invoice Due Date\",\"invoice_link\":\"Invoice Link\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(37,'INVOICE_REFUND_NOTIFICATION','Invoice Refund Notification','Invoice Refund Notification','
\n

This is confirmation that a refund has been processed for Invoice #{{invoice_id}}.

\n

The refund has been credited to your account balance.

\n

Refund Details:

\n
    \n
  • Amount Refunded: {{refund_amount}} {{site_currency}}
    • \n
  • Transaction #: {{trx_id}}
    • \n
\n

You may review your invoice history at any time by logging in to your client area.

\n
',NULL,NULL,'Refund of {{refund_amount}} {{site_currency}} processed for Invoice #{{invoice_id}}. Trx: {{trx_id}}',NULL,'Refund processed: {{refund_amount}} {{site_currency}}','Refund Processed','{\"invoice_id\":\"Invoice ID\",\"refund_amount\":\"Refunded Amount\",\"trx_id\":\"Transaction ID\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(38,'ORDER_NOTIFICATION','New Order Notification','New Order Notification #{{order_id}}','
\n

Order Information

\n
    \n
  • Order ID: #{{order_id}}
    • \n
  • Date/Time: {{created_at}}
    • \n
  • Invoice Id: #{{invoice_id}}
    • \n
  • Amount: {{amount}} {{site_currency}}
    • \n
\n\n

Customer Information

\n
    \n
  • Name: {{name}}
    • \n
  • Email: {{email}}
    • \n
  • Address: {{address}}
    • \n
  • City: {{city}}
    • \n
  • State: {{state}}
    • \n
  • Postcode: {{zip}}
    • \n
  • Country: {{country}}
    • \n
  • Phone: {{phone}}
    • \n
\n\n

Order Items

\n
{{order_items}}
\n\n

Client IP: {{client_ip}}

\n
',NULL,NULL,'New order #{{order_id}} from {{name}}. Amount: {{amount}} {{site_currency}}',NULL,'New order #{{order_id}} - {{amount}} {{site_currency}}','New Order','{\"order_id\":\"Order ID\",\"created_at\":\"Order Created Date\",\"invoice_id\":\"Invoice ID\",\"amount\":\"Order Amount\",\"name\":\"Customer Name\",\"email\":\"Customer Email\",\"address\":\"Customer Address\",\"city\":\"Customer City\",\"state\":\"Customer State\",\"zip\":\"Customer Zip Code\",\"country\":\"Customer Country\",\"phone\":\"Customer Phone\",\"order_items\":\"Order Items HTML\",\"client_ip\":\"Client IP Address\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(39,'ORDER_CONFIRMATION','Order Confirmation','Order Confirmation #{{order_id}}','
\n

Thank you for your order!

\n

Order Details:

\n
    \n
  • Order ID: #{{order_id}}
    • \n
  • Amount: {{amount}} {{site_currency}}
    • \n
  • Status: {{status}}
    • \n
\n

Your order is being processed. You will receive an email notification once it is ready.

\n
',NULL,NULL,'Order #{{order_id}} confirmed. Amount: {{amount}} {{site_currency}}',NULL,'Order #{{order_id}} confirmed','Order Confirmed','{\"order_id\":\"Order ID\",\"amount\":\"Order Amount\",\"status\":\"Order Status\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(40,'ORDER_ACCEPTED','Order Accepted','Order Accepted #{{order_id}}','
\n

Your order #{{order_id}} has been accepted and is now being processed.

\n

Order Details:

\n
    \n
  • Order ID: #{{order_id}}
    • \n
  • Amount: {{amount}} {{site_currency}}
    • \n
\n

You will receive further notifications as your services are activated.

\n
',NULL,NULL,'Order #{{order_id}} has been accepted. Services are being activated.',NULL,'Order #{{order_id}} accepted','Order Accepted','{\"order_id\":\"Order ID\",\"amount\":\"Order Amount\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(41,'ORDER_CANCELLED','Order Cancelled','Order Cancelled #{{order_id}}','
\n

Your order #{{order_id}} has been cancelled.

\n

Order Details:

\n
    \n
  • Order ID: #{{order_id}}
    • \n
  • Amount: {{amount}} {{site_currency}}
    • \n
  • Reason: {{cancellation_reason}}
    • \n
\n

If you have any questions, please contact our support team.

\n
',NULL,NULL,'Order #{{order_id}} cancelled. Reason: {{cancellation_reason}}',NULL,'Order #{{order_id}} cancelled','Order Cancelled','{\"order_id\":\"Order ID\",\"amount\":\"Order Amount\",\"cancellation_reason\":\"Cancellation Reason\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(42,'DEFAULT','Default Template','{{subject}}','{{message}}',NULL,NULL,'{{message}}',NULL,'{{message}}','{{subject}}','{\"subject\":\"Email Subject\",\"message\":\"Email Message\"}',1,1,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(43,'2FA_ENABLE','Two-Factor Authentication Enabled','Two-Factor Authentication Enabled','
\n

Two-Factor Authentication has been enabled on your account.

\n

From now on, you will need to enter a verification code from your authenticator app when logging in.

\n

If you did not make this change, please contact support immediately.

\n
',NULL,NULL,'2FA has been enabled on your account.',NULL,'2FA enabled on your account','2FA Enabled','{}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(44,'2FA_DISABLE','Two-Factor Authentication Disabled','Two-Factor Authentication Disabled','
\n

Two-Factor Authentication has been disabled on your account.

\n

If you did not make this change, please contact support immediately and secure your account.

\n
',NULL,NULL,'2FA has been disabled on your account.',NULL,'2FA disabled on your account','2FA Disabled','{}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(45,'CANCEL_REQUEST_SUBMITTED','Cancellation Request Submitted','Cancellation Request Submitted','
\n

Your cancellation request has been submitted.

\n

Request Details:

\n
    \n
  • Service: {{service_name}}
    • \n
  • Cancellation Type: {{cancellation_type}}
    • \n
  • Reason: {{cancellation_reason}}
    • \n
\n

We will process your request and notify you once it has been reviewed.

\n
',NULL,NULL,'Cancellation request submitted for {{service_name}}.',NULL,'Cancellation request submitted','Cancellation Request','{\"service_name\":\"Service Name\",\"cancellation_type\":\"Cancellation Type (Immediate\\/End of Billing)\",\"cancellation_reason\":\"Cancellation Reason\"}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(46,'CANCEL_REQUEST_APPROVED','Cancellation Request Approved','Cancellation Request Approved','
\n

Your cancellation request has been approved.

\n

Service Details:

\n
    \n
  • Service: {{service_name}}
    • \n
  • Cancellation Date: {{cancellation_date}}
    • \n
\n

Thank you for using our services. We hope to serve you again in the future.

\n
',NULL,NULL,'Cancellation approved for {{service_name}}. Effective: {{cancellation_date}}',NULL,'Cancellation request approved','Cancellation Approved','{\"service_name\":\"Service Name\",\"cancellation_date\":\"Cancellation Date\"}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(47,'WELCOME','Welcome Email','Welcome to {{site_name}}!','
\n

Welcome to {{site_name}}!

\n

Thank you for registering. Your account has been created successfully.

\n

Your Account Details:

\n
    \n
  • Username: {{username}}
    • \n
  • Email: {{email}}
    • \n
\n

You can now log in to your client area and start using our services.

\n

If you have any questions, feel free to contact our support team.

\n
',NULL,NULL,'Welcome to {{site_name}}! Your account has been created. Username: {{username}}',NULL,'Welcome to {{site_name}}!','Welcome!','{\"username\":\"User username\",\"email\":\"User email\"}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(48,'DOMAIN_EXPIRY_REMINDER','Domain Expiry Reminder','Your Domain {{domain_name}} Expires in {{days_remaining}} Days','
\n

Dear {{fullname}},

\n

This is a reminder that your domain {{domain_name}} will expire on {{expiry_date}}.

\n

You have {{days_remaining}} days remaining to renew your domain.

\n

To avoid losing your domain, please renew it before the expiry date.

\n

Renew Now

\n

If you have any questions, please contact our support team.

\n
',NULL,NULL,'Your domain {{domain_name}} expires in {{days_remaining}} days on {{expiry_date}}. Renew now to avoid losing it.',NULL,'Domain {{domain_name}} expires in {{days_remaining}} days','Domain Expiry Reminder','{\"domain_name\":\"Domain name\",\"expiry_date\":\"Expiry date\",\"days_remaining\":\"Days until expiry\",\"renewal_link\":\"Link to renew domain\"}',1,1,1,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(49,'SERVICE_EXPIRY_REMINDER','Service Expiry Reminder','Your Service {{service_name}} Expires in {{days_remaining}} Days','
\n

Dear {{fullname}},

\n

This is a reminder that your service {{service_name}} for {{service_domain}} will expire on {{expiry_date}}.

\n

You have {{days_remaining}} days remaining.

\n

Renewal Amount: {{recurring_amount}} {{site_currency}}

\n

To ensure uninterrupted service, please ensure your invoice is paid before the due date.

\n

If you have any questions, please contact our support team.

\n
',NULL,NULL,'Your service {{service_name}} expires in {{days_remaining}} days. Amount due: {{recurring_amount}}',NULL,'Service {{service_name}} expires in {{days_remaining}} days','Service Expiry Reminder','{\"service_name\":\"Service\\/product name\",\"service_domain\":\"Service domain\",\"expiry_date\":\"Expiry date\",\"days_remaining\":\"Days until expiry\",\"recurring_amount\":\"Renewal amount\"}',1,1,1,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(50,'CANCELLATION_PROCESSED','Cancellation Processed','Your Service Cancellation Has Been Processed','
\n

Dear {{fullname}},

\n

Your cancellation request for {{service_name}} ({{service_domain}}) has been processed.

\n

Cancellation Date: {{cancellation_date}}

\n

Thank you for being our customer. If you have any questions or would like to return in the future, please don\'t hesitate to contact us.

\n
',NULL,NULL,'Your service {{service_name}} has been cancelled as requested.',NULL,'Service {{service_name}} has been cancelled','Service Cancelled','{\"service_name\":\"Service\\/product name\",\"service_domain\":\"Service domain\",\"cancellation_date\":\"Date of cancellation\"}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(51,'SERVICE_ACTIVATED','Service Activated','Your Service Has Been Activated','Your service has been activated!

Product: {{product}}
Domain: {{domain}}

You can now access your service from your client area.',NULL,NULL,'Your service {{product}} has been activated.',NULL,'Service {{product}} activated',NULL,'{\"product\":\"Product name\",\"domain\":\"Domain name\"}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(52,'SERVICE_SUSPENDED','Service Suspended','Your Service Has Been Suspended','Your service has been suspended.

Product: {{product}}
Domain: {{domain}}
Reason: {{reason}}

Please contact support for assistance.',NULL,NULL,'Your service {{product}} has been suspended.',NULL,'Service {{product}} suspended',NULL,'{\"product\":\"Product name\",\"domain\":\"Domain name\",\"reason\":\"Suspension reason\"}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(53,'SERVICE_UNSUSPENDED','Service Unsuspended','Your Service Has Been Reactivated','Your service has been reactivated!

Product: {{product}}
Domain: {{domain}}

You can now access your service.',NULL,NULL,'Your service {{product}} has been reactivated.',NULL,'Service {{product}} reactivated',NULL,'{\"product\":\"Product name\",\"domain\":\"Domain name\"}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(54,'SERVICE_TERMINATED','Service Terminated','Your Service Has Been Terminated','Your service has been terminated.

Product: {{product}}
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All data has been removed.',NULL,NULL,'Your service {{product}} has been terminated.',NULL,'Service {{product}} terminated',NULL,'{\"product\":\"Product name\",\"domain\":\"Domain name\"}',1,0,0,'2025-12-19 15:45:03','2025-12-19 15:45:03'),(55,'DOMAIN_REGISTERED','Domain Registered','Domain Registration Successful','Your domain has been registered!

Domain: {{domain}}
Expiry Date: {{expiry_date}}

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Domain: {{domain}}
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ON DELETE CASCADE, CONSTRAINT `product_features_product_id_foreign` FOREIGN KEY (`product_id`) REFERENCES `products` (`id`) ON DELETE CASCADE ) ENGINE=InnoDB AUTO_INCREMENT=66 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; /*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `product_features` -- LOCK TABLES `product_features` WRITE; /*!40000 ALTER TABLE `product_features` DISABLE KEYS */; INSERT INTO `product_features` VALUES (1,1,'10 GB',NULL,'limited',NULL,NULL,NULL,NULL,1,1,NULL,NULL,NULL,0,1,'2026-01-21 03:29:37','2026-01-21 03:29:37',1),(2,2,'25 GB',NULL,'limited',NULL,NULL,NULL,NULL,1,1,NULL,'NEW','red',0,1,'2026-01-21 03:29:37','2026-01-21 13:29:20',1),(3,3,'50 GB',NULL,'limited',NULL,NULL,NULL,NULL,1,1,NULL,NULL,NULL,0,1,'2026-01-21 03:29:37','2026-01-21 03:29:37',1),(4,1,'Unlimited',NULL,'unlimited',NULL,NULL,NULL,NULL,1,1,NULL,NULL,NULL,0,2,'2026-01-21 03:29:37','2026-01-21 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/*!40101 SET character_set_client = @saved_cs_client */; -- -- Dumping data for table `support_messages` -- LOCK TABLES `support_messages` WRITE; /*!40000 ALTER TABLE `support_messages` DISABLE KEYS */; INSERT INTO `support_messages` VALUES (1,6,NULL,'hi suport team','2026-02-21 12:39:05','2026-02-21 12:39:05',NULL,0,0,NULL,NULL,NULL,NULL),(2,6,1,'We haven\'t heard back from you regarding this ticket.\n\nAs we haven\'t received a response, we will be closing this ticket. If you still need assistance, please feel free to open a new ticket or reply to this one to reopen it.\n\nThank you for choosing us!\n\nBest regards,\nSupport Team','2026-02-21 12:40:01','2026-02-21 12:40:01',NULL,0,0,NULL,NULL,NULL,NULL),(4,6,NULL,'okay sir','2026-02-21 12:46:02','2026-02-21 12:46:02',NULL,0,0,NULL,NULL,NULL,NULL),(5,6,1,'Please try clearing your browser cache and cookies:\n\n1. Press Ctrl + Shift + Delete (Cmd + Shift + Delete on Mac)\n2. Select \'All time\' for the time range\n3. Check \'Cached images and files\' and \'Cookies\'\n4. Click \'Clear data\'\n5. Refresh the page and try again\n\nIf the issue persists, please let us know.\n\nBest regards,\nSupport Team','2026-02-21 12:46:19','2026-02-21 12:46:19',NULL,0,0,NULL,NULL,NULL,NULL),(6,6,NULL,'so what','2026-02-21 12:51:47','2026-02-21 12:51:47',NULL,0,0,NULL,NULL,NULL,NULL),(7,6,1,'about what my client\n','2026-02-21 12:52:09','2026-02-21 12:52:09',NULL,0,0,NULL,NULL,NULL,NULL),(8,6,NULL,'mhm','2026-02-21 12:52:21','2026-02-21 12:52:21',NULL,0,0,NULL,NULL,NULL,NULL),(9,6,1,'Great news! The issue you reported has been resolved.\n\nPlease verify that everything is working correctly on your end. If you encounter any further issues or have additional questions, don\'t hesitate to reach out.\n\nWe appreciate your patience and understanding.\n\nBest regards,\nSupport Team','2026-02-21 12:52:46','2026-02-21 12:52:46',NULL,0,0,NULL,NULL,NULL,NULL),(12,6,NULL,'check it','2026-02-21 12:57:36','2026-02-21 12:57:36',NULL,0,0,NULL,NULL,NULL,NULL),(13,6,NULL,'hi, how are u doing today','2026-02-22 05:57:15','2026-02-22 05:57:15',NULL,0,0,NULL,NULL,NULL,NULL),(14,6,1,'Please try clearing your browser cache and cookies:\n\n1. Press Ctrl + Shift + Delete (Cmd + Shift + Delete on Mac)\n2. Select \'All time\' for the time range\n3. Check \'Cached images and files\' and \'Cookies\'\n4. Click \'Clear data\'\n5. Refresh the page and try again\n\nIf the issue persists, please let us know.\n\nBest regards,\nSupport Team','2026-02-22 05:59:53','2026-02-22 05:59:53',NULL,0,0,NULL,NULL,NULL,NULL); /*!40000 ALTER TABLE `support_messages` ENABLE KEYS */; UNLOCK TABLES; -- -- Table structure for table `support_tickets` -- DROP TABLE IF EXISTS `support_tickets`; /*!40101 SET @saved_cs_client = @@character_set_client */; /*!40101 SET character_set_client = utf8mb4 */; CREATE TABLE `support_tickets` ( `id` bigint(20) unsigned NOT NULL AUTO_INCREMENT, `user_id` int(10) unsigned NOT NULL DEFAULT 0, `name` varchar(40) DEFAULT NULL, `email` varchar(40) DEFAULT NULL, `ticket` varchar(255) DEFAULT NULL COMMENT 'Ticket number', `subject` varchar(255) DEFAULT NULL, `status` tinyint(4) NOT NULL DEFAULT 0 COMMENT '0=> Open, 1=> Answered, 2=> Customer Reply, 3=> Closed', `priority` tinyint(4) NOT NULL DEFAULT 2, `last_reply` varchar(40) DEFAULT NULL, `created_at` timestamp NULL DEFAULT NULL, `updated_at` timestamp NULL DEFAULT NULL, `category_id` bigint(20) unsigned DEFAULT NULL, `hosting_id` bigint(20) unsigned DEFAULT NULL, `domain_id` bigint(20) unsigned DEFAULT NULL, `assigned_to` bigint(20) unsigned DEFAULT NULL, `first_response_at` timestamp NULL DEFAULT NULL, `resolved_at` timestamp NULL DEFAULT NULL, `closed_at` timestamp NULL DEFAULT NULL, `sla_response_due_at` timestamp NULL DEFAULT NULL, `sla_resolution_due_at` timestamp NULL DEFAULT NULL, `sla_response_breached` tinyint(1) NOT NULL DEFAULT 0, `sla_resolution_breached` tinyint(1) NOT NULL DEFAULT 0, `escalated_at` timestamp NULL DEFAULT NULL, `escalation_level` tinyint(4) NOT NULL DEFAULT 0, `satisfaction_rating` tinyint(4) DEFAULT NULL COMMENT '1-5 stars', `satisfaction_comment` text DEFAULT NULL, `rated_at` timestamp NULL DEFAULT NULL, `tags` longtext CHARACTER SET utf8mb4 COLLATE utf8mb4_bin DEFAULT NULL, `custom_fields` longtext CHARACTER SET utf8mb4 COLLATE utf8mb4_bin DEFAULT NULL, `metadata` longtext CHARACTER SET utf8mb4 COLLATE utf8mb4_bin DEFAULT NULL, `is_locked` tinyint(1) NOT NULL DEFAULT 0, `is_spam` tinyint(1) NOT NULL DEFAULT 0, `source` varchar(255) NOT NULL DEFAULT 'web' COMMENT 'web, email, api, admin', `reply_count` int(11) NOT NULL DEFAULT 0, `internal_note_count` int(11) NOT NULL DEFAULT 0, `last_customer_reply_at` timestamp NULL DEFAULT NULL, `last_staff_reply_at` timestamp NULL DEFAULT NULL, `auto_close_at` timestamp NULL DEFAULT NULL, PRIMARY KEY (`id`), KEY `support_tickets_hosting_id_foreign` (`hosting_id`), KEY `support_tickets_domain_id_foreign` (`domain_id`), KEY `support_tickets_status_priority_index` (`status`,`priority`), KEY `support_tickets_assigned_to_status_index` (`assigned_to`,`status`), KEY `support_tickets_category_id_status_index` (`category_id`,`status`), KEY `support_tickets_sla_response_due_at_index` (`sla_response_due_at`), KEY `support_tickets_sla_resolution_due_at_index` (`sla_resolution_due_at`), KEY `support_tickets_auto_close_at_index` (`auto_close_at`), KEY `idx_support_tickets_status_priority` (`status`,`priority`), KEY `idx_support_tickets_user_status` (`user_id`,`status`), KEY `idx_support_tickets_created_at` (`created_at`), CONSTRAINT `support_tickets_assigned_to_foreign` FOREIGN KEY (`assigned_to`) REFERENCES `admins` (`id`) ON DELETE SET NULL, CONSTRAINT `support_tickets_category_id_foreign` FOREIGN KEY (`category_id`) REFERENCES `ticket_categories` (`id`) ON DELETE SET NULL, CONSTRAINT `support_tickets_domain_id_foreign` FOREIGN KEY (`domain_id`) REFERENCES `domains` (`id`) ON DELETE SET NULL, CONSTRAINT `support_tickets_hosting_id_foreign` FOREIGN KEY (`hosting_id`) REFERENCES `hostings` (`id`) ON DELETE SET NULL ) ENGINE=InnoDB AUTO_INCREMENT=7 DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci; 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